tel: 01332 292546
Exeter Street, Derby, Derbyshire, DE1 2ET

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Complaints Procedure - Derby Car Centre

CUSTOMER CARE

If you wish to register a complaint, in the first instance please email us at customercare@derbycarcentre.co.uk

To ensure your query is responded to efficiently please include the following in your email.

  • Your full name
  • Your telephone number
  • Vehicle type and registration number
  • The name of the person or department you've dealt with
  • Detail your concerns or questions
  • What actions you feel we can do to put things right
  • The best method to contact you with details

COMPLAINTS PROCEDURE

  1. 1.  In the first instance please outline your complaint by email as detailed.
  2. 2.  We will aim to acknowledge receipt of your email within 36 hours.
  3. 3.  We will consider what you say and revert back to you as soon as possible depending upon the detail of your query. We may need to take mechanical or legal advice before responding but will keep you up-to-date with progress.

If after investigating your complaint and we cannot reach an agreeable solution, we will issue you with a final response letter. If you remain dissatisfied you may then apply for alternative dispute resolution. In the event that 8 weeks has passed and you have not received a reply to your complaint, you may then apply for alternative dispute resolution.

In the unlikely event of a dispute arising which we cannot resolve to the mutual satisfaction of our customer and ourselves, Derby Car Centre will engage with the independent, accredited Alternative Dispute Resolution service provided by Kent County Council and will abide by the outcome of that process. Full details of that scheme, including how it works and how to apply for dispute resolution, can be viewed at www.kent.gov.uk/disputeresolution.

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Contact Details

ADDRESS:

Exeter Street
Derby
Derbyshire
DE1 2ET

Get Directions

PHONE:
For any enquiries after 7pm please call one of our friendly and helpful sales team:

Telephone 01332 292546
Sales Rep
Suki: 07957 375255
David: 07511 667260
Jonathan: 07596 011561
Shane: 07494 521078

Opening Hours

Monday:9:00am - 8:00pm
Tuesday:9:00am - 8:00pm
Wednesday:9:00am - 8:00pm
Thursday:9:00am - 8:00pm
Friday:9:00am - 8:00pm
Saturday:9:00am - 6:00pm
Sunday:10:00am - 6:00pm